Last updated: September 23, 2026
These Terms of Service (“Terms”) govern your use of this website and the information published on it, and set out the basis on which we prepare quotations and handle sourcing orders. By browsing the catalogue, requesting a quotation or placing an order, you agree to these Terms. If you do not agree with them, please do not use the site.
About this website
This website is an informational catalogue. It is not an online shop: no payment is taken here, no order is formed by sending us a message, and nothing on these pages is a binding offer to sell. Product ranges, sizes, finishes and availability shown here are indicative and are confirmed case by case in the documents we issue for your project.
The contract for a specific order is the quotation, proforma invoice or sales contract that both sides accept in writing. Where those documents conflict with these Terms, the signed order documents take priority.
Permitted use
You may view, download and print pages from this site for your own project evaluation and internal business use. You may not:
- copy, republish, mirror or resell substantial parts of the catalogue, including product photography and specification tables;
- use automated tools to scrape, harvest or bulk-download content or contact details;
- attempt to gain unauthorised access to the site, its hosting environment or any connected service;
- use the site in a way that infringes the rights of Aurelia Build, our suppliers or other visitors, or that breaks applicable export, sanctions or consumer-protection rules.
Product information and variations
Photographs, renderings and colour references are produced under controlled lighting and are indicative only. Screens, printers and viewing conditions change how a colour appears, so a screen image is never the reference for production.
Where a product uses natural or processed materials, variation between batches is inherent to the material. Grain figure, vein pattern and colour depth in timber, stone and similar products will differ from any sample or photograph, and dye lots, glaze batches and weave direction may shift between production runs. Small variations in dimension, thickness, tone and finish within the tolerances stated in the technical sheet are not treated as defects.
Technical data, load ratings and performance figures are provided for guidance and must be verified against the standard applicable in your market, and against the requirements of your designer or engineer, before a specification is frozen.
Quotations, orders and trade terms
- Quotations are valid for 30 days unless a different validity period is stated, and may be revised when raw material, freight or currency conditions change materially before an order is confirmed.
- Prices are quoted on the trade term stated in the quotation. Unless expressly included, sampling, tooling, testing, third-party inspection, freight, insurance and destination charges are additional.
- Minimum order quantities apply per product and per finish, and are confirmed for each item in the quotation.
- Lead times are estimates counted from the later of the deposit receipt and the approval of samples, drawings and packing details. They also depend on supplier capacity and vessel schedules, which are outside our direct control.
- Order changes after confirmation, including specification, quantity or packing revisions, may affect price and schedule, and will be confirmed in writing before we implement them.
Samples and approvals
Samples are charged at cost plus freight unless the quotation says otherwise, and may be credited against a bulk order placed within the period stated in the quotation. Once you approve a sample in writing, that approved piece becomes the reference for the production run, staying within the material tolerances described above.
Custom and private-label requests
We welcome made-to-order, OEM and private-label projects. When you send drawings, tooling files, brand marks or packaging artwork, you confirm that you hold the rights needed to have them produced, and that our use of them to manufacture and ship your order does not infringe the rights of any third party. We may decline a request that raises legal, safety or capacity concerns, and we will tell you why.
Intellectual property
Unless stated otherwise, the text, photography, layouts, code, trademarks and other content on this site belong to Aurelia Build or to the rights holders who licensed them to us. Nothing here grants a licence beyond viewing the site and using it for project evaluation. Product designs, drawings and specifications that we create for your project remain our material, and client brand marks used on your order remain yours; each side uses the other's material only to fulfil that order.
Inspection and claims
Goods are inspected before shipment, and you or your representative should inspect them on arrival. Please notify us in writing with photographs, packing list references and quantity details if anything does not match the confirmed order:
- visible damage, shortage or specification differences: within seven days of delivery;
- defects that could not reasonably be found on inspection: within thirty days of delivery.
Where a claim is valid and raised in time, we will arrange repair, replacement or a credit note, working with the manufacturer. Claims are assessed against the approved sample, the technical sheet and the tolerances in these Terms. We do not cover damage caused by handling after delivery, installation that does not follow the product instructions, exposure beyond the stated conditions, or normal wear in service.
Limitation of liability and third-party content
The site is provided on an as-is basis. Links to third-party websites, messaging platforms and social media are offered for convenience; we do not control them and are not responsible for their content, availability or privacy practices.
To the extent permitted by applicable law, we are not liable for indirect or consequential losses, loss of profit, loss of opportunity or loss arising from reliance on information on this site. Our total liability in relation to an order is limited to the value of that order. Nothing in these Terms excludes liability that cannot lawfully be excluded.
Governing law and disputes
These Terms are governed by the laws of [jurisdiction]. If a dispute arises, both sides will first use reasonable efforts to resolve it through direct discussion between the responsible contacts. If that discussion does not resolve the matter within thirty days, it will be referred to [arbitration or the courts of the agreed venue]. The parties will try to agree a venue that keeps travel and cost reasonable for both sides.
How to contact us
Questions about these Terms, or about a specific quotation, can be sent to hello@aureliabuild.com or through WhatsApp. Project documents are best sent by email so that drawings and specifications stay traceable.
We may update these Terms when our services or the applicable rules change. The date at the top of this page shows the version currently in force, and the version in force when an order is confirmed applies to that order.